I know it sounds weird but my thinking is that the majority of applications that are written are aimed at multi user environments and the majority of them use some form of data to build some sort of experience, so its only natural to think that they collect the data too. Google does it through its search and so does many other of the big tech companies. The value in collecting the data is in being able to disseminate user habits and find marketing niches. In my previous job I worked at a company that developed a software solution that used a workflow of some sort. The same workflow was used by various organisations, only with their organisation-specific data, but with the same process. GMail is a prime example of this – we all send and receive email with GMail, but the data is differentiation, and that is what Google ultimately wants.
I am still relatively unsure of where SaaS sits as a definition for me personally. Does it mean I get to use something like Microsoft Word or Microsoft Excel on my current desktop connected to a licensed copy on a server? Or does it mean I get to use it in the GMail way where I access email through my browser? I guess its the fact that some of these apps reside in a browser that confuses the issue for me somewhat because to me it seems like because it runs in the browser its a web application. Does SaaS imply that a browser is simply a “wrapper” for GMail because GMail can run in various other guises – such as a mobile app or as a Chrome add on, for example. Does SaaS then mean that the underlying technology is provided as a UI agnostic element? Could I therefore build an entire suite of apps of my own based on these technology components? My thinking is going too far, so before I get to a point of no return I’ll return to my initial question.
If SaaS acts as a mechanism for allowing others to use your application infrastructure then surely the act of collecting, disseminating and analysing the usage data can give rise to providing Data as a Service. Implement a workflow and collect the data, simple concept really.